Category Archives: Automotive

REMINDER – New Hampshire Insurance Department Announces Important Updates to Consumer Guaranty Contract Law

The law was initially passed in 2024, and the changes to New Hampshire’s Consumer Guaranty Contracts (service contract law) took effect January 1, 2025.

Obligors must now file all service contract language with the state insurance department and submit annual reports listing all administrators and sellers.

The Service Contract forms (Terms and conditions) must be filed via the System for Electronic Rates & Forms Filing (SERFF). According to the release, there are no NHID fees associated with these SERFF filing submissions. The NHID will review these forms to ensure they meet the required standards and do not include terms that are contrary to the public interest or misleading.

Original State Release: https://www.insurance.nh.gov/news-and-media/new-hampshire-insurance-department-announces-important-updates-consumer-guaranty

Original Bulletin: The bulletin may be found on the NHID website at https://mm.nh.gov/files/uploads/nhid/documents/bulletin-consumer-guaranty-contracts-20241022.pdf 

This reminder is courtesy of TPA in a Box℠, a Meramec Secure®, Inc. property.

Bridgestone Americas will host the MAPconnected Warranty, Aftersales & Aftercare Services Network 3rd Annual Club Study

May 7-8 at Bridgestone’s Headquarters in Nashville, TN

This immersive two-day event offers exclusive, facilitated benchmarking opportunities, including a Bridgestone/Firestone Distribution Center Tour and two Networking Dinners.

The Club Study will additionally feature the AI-Service Warranty Lifecycle Management Think Tank (AI-SWLM) on May 8, where small group discussions will uncover best practices for transforming AI concepts into fully automated generative AI solutions. Topics to include charting AI journeys from ideation strategies to navigating early-phase challenges, with the ultimate goals of Proof of Concept (PoC) development.

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The 16th Annual Extended Warranty & Service Contract Innovations

Strategies for Designing, Marketing & Operating Winning Service Contract & Extended Warranty Programs – October 27-29, 2025, The Drake, Chicago, Illinois

Join us at the 16th Annual Extended Warranty & Service Contract Innovations! This year’s all-new agenda takes a deep dive into new frontiers in extended warranty and service contract innovations!

Website: https://www.warrantyinnovations.com/index.php

How the Meramec Secure® Platform Supports Companies Bringing Financial Strength to Their Guarantees and Warranties

With new innovative services and products comes a certain degree of uncertainty about whether the company making the promise can truly fulfill its commitments. Everyone can relate to companies offering incredible guarantees or warranties that are now out of business, or those making service promises that don’t deliver.

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Is it a CLIP or a SCRIP or a CLRP or PWI or PGI

The correct term depends on what you’re looking to accomplish. Navigating the different insurance policy terms can be confusing, as their meanings and applications often overlap. The fundamental foundation is the Contractual Liability Insurance Policy (CLIP) for all the variations.

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Global Automotive OEM Leader Expands Use of PCMI’s Extended Warranty and Service Contract Administration Software Across Europe

After seven years of success with PCMI’s software in North and South America, a global automotive OEM leader has implemented the system across its European operations to further enhance efficiency throughout its international network

Full Release: https://www.pcmicorp.com/2025/02/global-automotive-oem-leader-expands-pcrs-use-across-europe/

The Fourth Annual Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods – March 26-27, 2025

Deep dive into all key ingredients for creating winning warranty & service contracts for vehicles, home, appliance, mobile, electronics & other consumer markets

Crowne Plaza® New Orleans French Quarter – Astor New Orleans, Louisiana

About The Event

Join us for the Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods – a deep dive into all key ingredients for creating winning warranty & service contracts for vehicle, home, appliance, mobile, electronics & other consumer markets.

Hear top industry leaders discuss tools and strategies for end-to-end lifecycle solutions for product design, marketing, sales, customer service, operations, technology & compliance.

The all-new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups, and hot off-the-press market news flashes from Warranty Week.

Full Details: https://www.ssn-email.com/ssn/warr16/web.html

Unlicensed Auto Warranty Company Ordered to Cease-and-Desist Operations in Oklahoma

The Oklahoma Insurance Department (OID) has issued a Cease-and-Desist Order against Select Auto Inc., doing business as Select Auto Protect, due to the unauthorized sale of auto warranty contracts in Oklahoma.

Full Release: https://www.oid.ok.gov/release_012425/

Using a Contractual Liability Insurance Policy (CLIP) for Limited Warranties or Service Guarantees

Businesses offering Limited Warranties or Service Guarantees frequently encounter the question, “What backs this warranty or guarantee?”

This question is critical to clients seeking peace of mind that something supports the warranty or guarantee beyond the company’s promise. In some cases, clients will not do business with a company that doesn’t have adequate backing for its promise or guarantee.

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PCMI Launches Loyalty Program Management in PCRS, Driving Service Drive Revenue and Customer Retention

New functionality simplifies the administration of loyalty-backed warranties with a comprehensive, end-to-end solution

Full Release: https://www.pcmicorp.com/2024/12/pcmi-launches-loyalty-program-management-in-pcrs-driving-service-drive-revenue-and-customer-retention/