Author Archives: Editor

Bruviti Launches AI-Powered Triage for Home- and Extended-Warranty Providers

With Bruviti’s Home Repair AI solution, warranty companies can deploy an effective appliance troubleshooting and diagnostics tool that resolves in-bound service requests faster to reduce warranty spend and improve consumer experience

Bruviti launches a dedicated solution for home- and extended-warranty providers that want to offer instant diagnosis and triage of issues for major home appliances and systems.

Full Release: https://www.prweb.com/releases/bruviti-launches-ai-powered-triage-for-home–and-extended-warranty-providers-301909630.html

Ore. Warranty Ruling Complicates Insurance Classification

By Brian Casey, Jon Gillum and Greg Norton 

The Oregon Court of Appeals recently held in TruNorth Warranty Plans of North America v. Department of Consumer and Business Services, that a service contract — commonly referred to as an extended warranty — covering commercial property is subject to Oregon’s consumer service contract laws.[1]

The holding was the result of a rare judicial appeal from an administrative law judge’s decision. 

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Vehicle Service and Warranty Lifecycle Summit

Reshaping Your Warranty and Aftercare End-To-End Experiences

October 24 – 25, 2023 | Dearborn, MI

MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and is designed as an annual platform to exchange ideas to optimize costs, enhance customer satisfaction and ensure continuous improvement.

This year’s Summit creates an opportunity to examine key case studies around integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations. Network with over 200 of your peers, engage with leading tech expo innovators come away with invaluable learnings and easily implementable strategies that will streamline and strengthen your warranty lifecycle roadmap.

Download the latest Brochure for full details:

https://www.mapconnected.com/download-vehicle-service-warranty-lifecycle-summit-brochure-warranty-news/

Portfolio Names Lux CEO as Griggs Transitions to Board Chairman

Jeremy Lux has been named chief executive officer of Portfolio, succeeding Brent Griggs, who has been named chairman of the company’s board of directors.

LAKE FOREST, Calif. — Aug. 16, 2023 — Portfolio announced the appointment of Brent E. Griggs from president and CEO to chairman of the company’s board of directors. Succeeding Griggs as CEO is Jeremy Lux, a 30-year industry veteran who most recently served as president of AndersonAutos.

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Porch Group Reports Second Quarter 2023 Results

$99 Million Revenue, With Growth of 39% Year-Over-Year

Porch Group, Inc., a leading vertical software company reinventing the home services and insurance industries, today reported second-quarter results for the Company as of June 30, 2023, with total revenue of $98.8 million, which increased 39% compared to $70.9 million in the second quarter of 2022.

Full Release: https://www.globenewswire.com/en/news-release/2023/08/08/2721103/29193/en/Porch-Group-Reports-Second-Quarter-2023-Results.html

Super Continues Growth Momentum With Acquisitions of Three Home Warranty Businesses

Super, a leading provider of subscription care for the home, announces that it has acquired assets of the US home warranty businesses of Nations Home Warranty, American Home Guardian, and TotalHome Warranty.  This marks its second wave of acquisitions in the home warranty space, following the purchase of Platinum Home Warranty in 2022.  

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ECP, Inc. Wins Diamond for Appearance Protection Products and Gold for F&I Ancillary Products in the 2023 Dealers’ Choice Awards

ECP, Inc. (Entire Car Protection), the proprietor and manufacturer of Auto Armor®, The Protector®, Platinum Protection Systems® and Carbon Steel® brands of appearance protection products, including the state-of-the-art, patented Diamond Ceramic Exterior Protection®, and All-In-One® Interior Protection products, is pleased to announce they have received the Diamond award for Appearance Protection Products, and the Gold award for F&I Ancillary Products in the 19th annual Auto Dealer Today 2023 Dealers’ Choice Awards.

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Portfolio Wins 3rd Straight DCA Diamond

Dealers ranked Portfolio as the nation’s No. 1 reinsurance provider in the 2023 Dealers’ Choice Awards, the company’s third straight Diamond award and 10th category win.


LAKE FOREST, Calif. — Aug. 2, 2023 — For the third straight year and 10th time overall, Portfolio won the first-place Diamond award for Reinsurance & Participation in the annual Dealers’ Choice Awards.

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PCMI Webinar – Building vs. Buying Admin Software: Alpha Warranty Discusses Their Decision

Join us as Alpha Warranty and PCMI executives break down the differences between building vs buying an admin system and what led Alpha Warranty to decide to buy.

Webinar covers:

  • Why switching systems was crucial to their growth
  • Obstacles they identified with building
  • Factors that played a part in their decision
  • How buying has helped achieve their goals
  • Converting their legacy data – PCMI’s conversion toolkit

The 14th Annual Extended Warranty & Service Contract Innovations National Forum

Chicago, Illinois – October 17-18, 2023

Announcing the all-new agenda covering all the topics you have asked for! This year The 14th Annual Extended Warranty & Service Contract Innovations National Forum is moving to Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

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