Author Archives: Editor

Dealerscope: Focusing on a Post-Pandemic Future

A view from leading Service Contract Companies

Dealerscope asked leading Service Contract companies how they have dealt with recent changes in product supply chains, inflation trends, and consumer buying habits over the last few months that influenced or impacted the fine-tuning of their retail warranty programs and business strategies. 

Check out the following executive comments in the article: Dealerscope Article Link

Dawn Taylor, Chief Revenue Officer – After, Inc.

Christopher Costin, Senior Director, Global Business Development Warranty & Service Programs Div. – AIG

Michael Zmugg, Chief Revenue Officer – Allstate Protection Plans/SquareTrade

Brian J. Olson, Vice President, Warranty and Lender Solutions – Arch Insurance Group

Jeff Unterreiner, President, US Connected Living – Assurant

Matt Ehn, Vice President & General Manager, Client Services – Asurion

Ted Satish Moorthy, President – Centricity

Woodrow H. Levin, CEO – Extend

Leigh Mascherin, Vice President, Warranty Sales & Account Management  – Fortegra

Jennifer Monasterio, President – Mack Worldwide Warranty

Sean M. Hicks, CEO – New Leaf Service Contracts

Chris Smith, Chief Service Avenger – OnPoint Warranty Solutions

Mike Frosch, President – Personal Safeguards Group

Michele Gloeckler, Vice President of Sales – ProtectAll

Full Article from Dealerscope: Dealerscope Article Link

Warranty Innovations National Forum

Chicago on October 17-18, 2023, at the Palmer House Hilton

200+ warranty industry leaders will convene for The 14th Annual Extended Warranty & Service Contract Innovations National Forum in Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed annual event convenes decision-makers across multiple industries who praise the practical, hands-on solutions presented, which they find helps them extract key takeaways that help them with their unique challenges.

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Meramec Secure Launches

Specialty Insurance Agency & Brokerage Solutions, Administration Solutions, and Support for Insurance Companies, OEMs, and Sellers of Products and Services.

Meramec Secure is a fully licensed and insured national Property and Casualty Agency with relationships with multiple insurance carriers ranging from small, nimble carriers to industry-leading multi-billion dollar carriers.

Custom Product Development, Enhancement Programs, Cross Sell, Blanketed and Embedded Solutions, and Benefits Solutions, including the following examples:

Auto and Homeowner Insurance
Auto and Home Deductible Reimbursement
Cyber and ID Theft
Emergency Lodging
Homeowner Glass Breakage
LED Lighting Warranty Insurance
Lockout Service
Product Warranty Insurance
Service Contract Reimbursement Insurance
Blanket Shipping Insurance
Solar Warranty Insurance
Solar General Liability Insurance
Purchase Protection
Double the Warranty

Visit Meramec Secure for more information.

Product and program availability varies by state.

Bruviti Launches AI-Powered Triage for Home- and Extended-Warranty Providers

With Bruviti’s Home Repair AI solution, warranty companies can deploy an effective appliance troubleshooting and diagnostics tool that resolves in-bound service requests faster to reduce warranty spend and improve consumer experience

Bruviti launches a dedicated solution for home- and extended-warranty providers that want to offer instant diagnosis and triage of issues for major home appliances and systems.

Full Release: https://www.prweb.com/releases/bruviti-launches-ai-powered-triage-for-home–and-extended-warranty-providers-301909630.html

Ore. Warranty Ruling Complicates Insurance Classification

By Brian Casey, Jon Gillum and Greg Norton 

The Oregon Court of Appeals recently held in TruNorth Warranty Plans of North America v. Department of Consumer and Business Services, that a service contract — commonly referred to as an extended warranty — covering commercial property is subject to Oregon’s consumer service contract laws.[1]

The holding was the result of a rare judicial appeal from an administrative law judge’s decision. 

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Vehicle Service and Warranty Lifecycle Summit

Reshaping Your Warranty and Aftercare End-To-End Experiences

October 24 – 25, 2023 | Dearborn, MI

MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and is designed as an annual platform to exchange ideas to optimize costs, enhance customer satisfaction and ensure continuous improvement.

This year’s Summit creates an opportunity to examine key case studies around integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations. Network with over 200 of your peers, engage with leading tech expo innovators come away with invaluable learnings and easily implementable strategies that will streamline and strengthen your warranty lifecycle roadmap.

Download the latest Brochure for full details:

https://www.mapconnected.com/download-vehicle-service-warranty-lifecycle-summit-brochure-warranty-news/

Portfolio Names Lux CEO as Griggs Transitions to Board Chairman

Jeremy Lux has been named chief executive officer of Portfolio, succeeding Brent Griggs, who has been named chairman of the company’s board of directors.

LAKE FOREST, Calif. — Aug. 16, 2023 — Portfolio announced the appointment of Brent E. Griggs from president and CEO to chairman of the company’s board of directors. Succeeding Griggs as CEO is Jeremy Lux, a 30-year industry veteran who most recently served as president of AndersonAutos.

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Porch Group Reports Second Quarter 2023 Results

$99 Million Revenue, With Growth of 39% Year-Over-Year

Porch Group, Inc., a leading vertical software company reinventing the home services and insurance industries, today reported second-quarter results for the Company as of June 30, 2023, with total revenue of $98.8 million, which increased 39% compared to $70.9 million in the second quarter of 2022.

Full Release: https://www.globenewswire.com/en/news-release/2023/08/08/2721103/29193/en/Porch-Group-Reports-Second-Quarter-2023-Results.html

Super Continues Growth Momentum With Acquisitions of Three Home Warranty Businesses

Super, a leading provider of subscription care for the home, announces that it has acquired assets of the US home warranty businesses of Nations Home Warranty, American Home Guardian, and TotalHome Warranty.  This marks its second wave of acquisitions in the home warranty space, following the purchase of Platinum Home Warranty in 2022.  

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ECP, Inc. Wins Diamond for Appearance Protection Products and Gold for F&I Ancillary Products in the 2023 Dealers’ Choice Awards

ECP, Inc. (Entire Car Protection), the proprietor and manufacturer of Auto Armor®, The Protector®, Platinum Protection Systems® and Carbon Steel® brands of appearance protection products, including the state-of-the-art, patented Diamond Ceramic Exterior Protection®, and All-In-One® Interior Protection products, is pleased to announce they have received the Diamond award for Appearance Protection Products, and the Gold award for F&I Ancillary Products in the 19th annual Auto Dealer Today 2023 Dealers’ Choice Awards.

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