Author Archives: Editor

Cinch Home Services welcomes Chewy.com veteran Jason Klinghoffer as new Senior Vice President of Direct to Consumer

Klinghoffer will leverage considerable omni-channel marketing experience to transform Cinch’s DTC approach and further fuel the company’s digital transformation

Full Announcement: https://www.cinchhomeservices.com/-/cinch-home-services-welcomes-chewy.com-veteran-jason-klinghoffer-as-new-senior-vice-president-of-direct-to-consumer

New Law Improves Warranty Process In Louisiana – RV Related

New law amends the RV-specific franchise provisions to clarify that warranty claims cannot be rejected as late if the claim is received within 60 days of the completion of a work order. 

Full Article: https://www.rvia.org/news-insights/new-law-improves-warranty-process-louisiana

Vision Dealer Solutions Enhances Virtual F&I Customer Mode

Vision Dealer Solutions has enhanced its virtual F&I Customer Mode for an even more seamless customer experience.

Full Article: https://www.autodealertodaymagazine.com/361249/vision-dealer-solutions-enhances-virtual-fi-customer-mode

Blurred Lines: Another Case of Service Contract v. Warranty v. Insurance Confusion

By Brian T. Casey and Jon L. Gillum

In a brand new opinion, the Oklahoma Supreme Court in Sparks v. Old Republic Home Protection Co., Inc. [1] held that what appeared (and was likely intended) to be a “service contract” was actually an insurance contract by way of also being a warranty, thereby preventing enforcement of an arbitration clause in the contract. Say what?

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EFG Companies – Never Lose a VSC Sale with MAP®

With EFG’s Motorist Assistance Plan star coverage, you can provide every customer with a vehicle service contract.

MAP allows each customer to have their own coverage. There’s no such thing as one size fits all! MAP allows for exact match of miles driven to contract specificity and rating. 

Full Article: https://www.efgcompanies.com/products/maintenance-plan-vsc/maintenance-plan-motorist-assistance/

Panasonic extends industry-leading warranty on solar panels to cover labor on complete system

Panasonic’s 25-year warranty previously covered solar panels and Enphase microinverters, and will now offer comprehensive labor coverage for its authorized, premium and elite installers

Full Release: https://na.panasonic.com/us/news/panasonic-extends-industry-leading-warranty-solar-panels-cover-labor-complete-system

National Auto Care Partners with Strategic DX to Offer Partners Enhanced Digital Engagement Opportunity

(Florida, June 2020–) Following months of remote work and an emphasis on digital solutions for its agents due to COVID-19, National Auto Care is pleased to announce a partnership that will take its digital experience to unprecedented heights.

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Oklahoma Court: Home Warranty Contract Is Insurance; Forced Arbitration Not Allowed

A home warranty contract is an insurance contract.

That’s the conclusion of the Oklahoma Supreme Court in a case in which the plaintiffs challenged a mandatory arbitration provision in a home warranty contract, maintaining such provisions are not legal under state law in any contract that references insurance.

Full Article: https://www.insurancejournal.com/magazines/mag-features/2020/06/15/572067.htm

American Guardian Enhances Appearance Protection Solutions

American Guardian Warranty Services (AGWS) announced brand new product additions to its appearance protection solutions and compass auto product lines this week.

Full Article: https://www.autoremarketing.com/subprime/american-guardian-enhances-appearance-protection-solutions

HomeServe Looks Westward for HVAC Expansion, Acquires Phoenix-area Hays Cooling, Heating and Plumbing

Follows HomeServe’s 2019 acquisitions of Mesa, AZ-based American Home Guardian and Dallas-Ft. Worth’s Crawford Services

HomeServe, a leading provider of service plans, repair and installation services for the home, today announced the acquisition of Phoenix-based Hays Cooling, Heating and Plumbing (Hays).

Full Release: https://www.businesswire.com/news/home/20200610005640/en/HomeServe-Westward-HVAC-Expansion-Acquires-Phoenix-area-Hays