Vehicle Service & Warranty Lifecycle Summit

THE VEHICLE SERVICE & WARRANTY LIFECYCLE SUMMIT IS THE MUST ATTEND ANNUAL GATHERING FOR ALL WARRANTY AND AFTERCARE STAKEHOLDERS

Oct 25-26 at the Westin Southfield Detroit

MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and sets the standard on how the industry should connect and exchange ideas to decrease costs, drive customer satisfaction and ensure continuous improvement.

Network with over 150 of your peers, engage with leading tech expo innovators that create seamless ecosystems and come away with the right tools to acquire, analyze and integrate data that will streamline and strengthen your warranty lifecycle roadmap.

Full Details: https://www.mapconnected.com/

AGENDA DESIGNED BY WARRANTY CHAIN EXECUTIVES

KEY PILLARS

WARRANTY STRATEGY

  • Have We Thought Of Everything? A Warranty Digitalization Journey
  • Maximizing the Value of Connected Equipment through Lifecycle Engagement
  • Warranty Lifecycle of the Future: Connected Stakeholders, Processes & Data
  • Stakeholder Collaboration to Drive Cost Efficiencies & Customer Satisfaction  
  • Creating Warranty Policies With Non-Traditional Suppliers for New Mobility Products 

QUALITY MANAGEMENT & COLLABORATION

  • Top 20 Quality Processes Implemented in 2021!
  • Using Data to Drive Quality Management 
  • Combining Warranty Data with Surveys To Better Understand Your Customers
  • Designing Thinking Workshop: Constructive Collaboration Sparking creative problem solving and powering value     creation between OEMs and Tier 1’s.  
  • Using AI/Statistical Analysis/Telematics to Predict Failure
  • Field Quality: How Collected Reported Addressed 
  • Solving Route Cause with Limited versus Open Data 

TECHNICAL & FIELD SERVICE OPERATIONS

  • Advanced Edits and Associated Implementation Strategies 
  • Technician Training & Development  
  • Customer Publications/Remote Consultations/Tech Manuals/Hotlines/Training
  • Warranty Claims Processing Rules  
  • Audit review criteria and processes  

FINANCIAL SERVICES & EXTENDED SERVICE CONTRACTS

  • Risk Management/Forecasting/Predicting Warranty/Expense & Accruals
  • Do Longer Warranties Translate Into More Sales & Profits
  • Extended Coverage Best Practices: Regional – Customized vs. Standard Offering – Tracking Revenues/Expenses  

CONNECTED CUSTOMER CARE & RECALL

  • Connected Customer Care Revolutionized by Technology
  • Utilizing An Informal Dispute Settlement Program To Drive Performance Gains In Customer Service and Owner Retention While Lowering Total Cost 
  • Digital Subscriptions & Processing 

SERVICE OPERATIONS & PARTS 

  • Reimaging The Parts Return Process   
  • Warranty Trends in the Aftermarket With A Special Focus On Parts Return Reduction Strategies 
  • Do You Need To Re-Fuel Your Retail Parts & Services Business Or Are You Just Getting Started? 

EV’S: DESIGNING & MARKETING SERVICES & PRODUCTS

  • Right-Sizing Extended EV Warranty & CPO Policies 
  • Reinventing the Service Contract for EV’s: Fact Fiction Promise  
  • Thinking out of the box for new offerings  
  • Designing new products based on changes in human interface and at-home charging equipment 

LEGAL & REGULATORY COMPLIANCE

  • Warranty Reimbursement Rates/State 
  • Right to Repair
  • OTA Updates & Maintenance