Join us for a deep dive into all key ingredients for creating winning warranty & service contracts at The Third Annual Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods, scheduled for March 26-27, 2025, at the Crowne Plaza® New Orleans French Quarter – Astor, New Orleans, Louisiana. We’re delighted today to give share agenda highlights with you!
This innovative 2-track event covers all the key ingredients to create, execute and manage warranty & service contracts for:
Vehicle and Home, Appliance, Mobile, Electronics & Other Consumer Markets
Early Bird Expires December 13 – Register Today!
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www.globalwarrantyinnovations.com
Here are the exciting agenda highlights and the industry leaders who will be sharing best practices for end-to-end warranty and service contract solutions:
WEDNESDAY – March 26, 2025: 8:30 a.m. – 12:00 p.m.
Pre-conference Interactive Workshop: Service Contracts 101 – An A-Z Primer to Understanding & Successfully Navigating the Complexities of Extended Warranties & Service Contracts
Whether you are new to the industry or a seasoned professional, this interactive workshop offers a foundational understanding of the industry and the supporting businesses that keep it running. This workshop will cover the main concepts of service contracts and extended warranties, key terms and definitions, fundamental principles that guide us, critical legal and compliance regulations, and real-world case studies with best practice solutions. Vehicle, Home, Consumer Goods and other Special Markets! Send Your Whole Team! See registration page for special team discounts!
Cross-Industry Workshop Leaders:
Angie Breedlove, Executive Director, Women of Warranty
Ted Danner, Principal, Danner Automotive Consulting (DAC)
Guy Koenig, President, Gulf States Financial Services, Inc. (GSFSGroup)
Jim Mostofi, Chief Executive Officer, Rely Home
WEDNESDAY – March 26, 2025: 1:00 p.m. – 5:30 p.m.
Panel Discussion: Integrating OEM Factory Warranty with Extended Warranty & Service Contracts
Panelists:
Donald Berry, VP, Insurance – International Operations, GM Financial
David Froning, Portfolio Manager of IOT Solutions, SAS
Kevin Roney, Business Development, Extended Service Plans, Whirlpool
Lari Stone, Product Manager, Meta Warranty Plus, Meta
Building Trust in Product Protection: Addressing Compliance Gaps, Enhancing Customer Loyalty, and Managing Renewal Programs for a Competitive Edge.
Ted Moorthy, President, Centricity
Applications for AI: A Cross-Industry Exploration from Product Design, Call Center, Marketing & Sales to Loss Control and Claims
PART I: Harnessing the Data Revolution: Foundations for AI Success
PART II: AI as the Growth Catalyst: Transforming Sales, Marketing, and Pricing
Pedro Rodriguez, Chief Revenue Officer, Sears Home Services
PART III: From Insights to Action: Revolutionizing Maintenance, Claims, and Risk
Ted Danner, Principal, Danner Automotive Consulting (DAC)
David Froning, Portfolio Manager of IOT Solutions, SAS
Jeremy Kuchenbecker, Vice President – Enterprise Digital Strategy, APCO Holdings
Matan Slagter, Founder and CEO, Armadillo
Case Study: Applying AI to Optimize Productivity, Profitability, and Efficiency of Warranty/Service Contracts
Ashok Kartham, CEO, Circuitry.ai
Matthew Jackson, Manager – Product and Pricing, Hendrick Autoguard
THURSDAY – March 26, 2025: 8:00 a.m. – 3:00 p.m.
TRACK 1: Vehicle Industry Insights & Solutions
Chairperson: Ted Danner, Principal, Danner Automotive Consulting (DAC)
Developing a Customer VSC Platform Within Your Brand
Keith Cook, Director – Subaru Added Security, Subaru
Gregory Myers, Executive Managing Director, Brown & Brown
Panel Discussion: From Crisis to Commitment — How Resilient Partnerships Build Lifetime Customer Value
Moderator:
Rebecca Fields-Arden, President, Excela Protect
Dealer Panelists to be Announced
Case Study: Harnessing AI to Achieve an ROI in Automotive Claims Handling
Aleem Lakhani, CEO, VectorSolv Inc.
Legislative and Regulatory Developments Impacting Vehicle Service Contracts and Protection Product Warranties
Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
Automotive Claim Loss Ratios- Identifying, Understanding and Controlling Excess Claims
Delivering World-Class Customer Experience Through Remote Vehicle Monitoring & Diagnostics Coupled with Total Cost of Ownership Management
Kolby Rath, Global Extended Warranty Business Manager, Deere & Company
Why a Successful EV VSC Program Should Look Like an Autonomous Vehicle Program
Joe Pak, CEO and Co-Founder, Amber
Reinsurance and Other Profit Participation Programs for Dealer – Benefits to Profitability, Sales and Retention
Guy Koenig, President, Gulf States Financial Services, Inc. (GSFSGroup)
News Flash: 3 Ten-minute Fast Fact Sessions: Vehicle, Home/Appliance & Mobile Electronics
Eric Arnum, Publisher, Warranty Week
THURSDAY – March 26, 2025: 8:00 a.m. – 3:00 p.m.
TRACK 2: Consumer Goods, Home & Smart Products Innovations
Exclusive Study: Redesigning Home Warranty for a Sustainable Future
Aleem Lakhani, CEO, VectorSolv Inc.
Customer Insights on Extended Warranty Value Proposition
Shawna Rooney, Sr. Director of Membership, Services, and Warranty, Best Buy
Home Warranty Trends and Innovations — New Product, Distribution, Service & Technology
Jim Mostofi, Chief Executive Officer, Rely Home
Evolution of Home Warranty Distribution & Sales
Matan Slagter, Founder and CEO, Armadillo
Building a Best-in-Class Service Program to Ensure Long-term Customer Value
Pedro Rodriguez, Chief Revenue Officer, Sears Home Services
Legislative and Regulatory Developments Impacting Home and Consumer Goods Service Contracts
Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
Benefits of an Integrated Trade-In Solution
Guennael “G” Delorme, VP/GM, Global Trade-In, Allstate Protection Plans/Square Trade
Industry-Specific Roundtable Discussion Groups
Join one of these small group, highly interactive discussions to get your questions answered on the spot, generate innovative ideas and hear from your industry colleagues. The intimate setting is conducive for sharing “off podium” ideas, innovations and challenges.
A. Roundtable Discussion Group: Home & Appliance
Group Leader:
Kevin Roney, Business Development, Extended Service Plans, Whirlpool
B. Roundtable Discussion Group: Mobile/Electronics
Group Leader:
Lari Stone, Product Manager, Meta Warranty Plus, Meta
C. Roundtable Discussion Group: Vehicle
Group Leader:
Ty Halcomb, Voluntary Protection Products Technology Manager, Toyota Financial Services
D. Roundtable Discussion Group: Diagnostics-based Underwriting and EV VSCs
Group Leader:
Joe Pak, CEO and Co-Founder, Amber
This event is consistently rated as the best warranty & ESC conference to attend for education and networking!
We look forward to seeing you in New Orleans for the ONLY cross-industry, warranty & service contract event!