Recently merged with Syncron, Mize, has been positioned for the second time as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Delivered on the Syncron Connected Service Experience (CSX) platform, the Warranty solution delivers value by increasing service contract revenues, reducing warranty expenditures, and enhancing customer service experience.
Warranties cost manufacturers millions in lost revenue every year, yet most service and operational leaders accept it as cost of doing business. The warranty process is a missed opportunity to enhance the customer experience, instead acting as a point of frustration and unwelcomed customer effort. Artificial intelligence can change all that — reducing warranty costs, increasing efficiencies, and finding new paths to revenue generation.
Continue readingIDC Marketscape: Worldwide Manufacturing Service Life-Cycle Management IT Strategic Consulting 2015 Vendor Assessment provides a quantitative and qualitative assessment of the characteristics that explain a vendor’s success in the IT strategic consulting for service life-cycle management (SLM) marketplace and assesses current and anticipated vendor performance in the marketplace.
Full Release: http://www.businesswire.com/news/home/20151117005576/en/IDC-Manufacturing-Insights-MarketScape-Assesses-Vendors-Worldwide