Reshaping Your Warranty and Aftercare End-To-End Experiences
October 24 – 25, 2023 | Dearborn, MI
MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and is designed as an annual platform to exchange ideas to optimize costs, enhance customer satisfaction and ensure continuous improvement.
This year’s Summit creates an opportunity to examine key case studies around integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations. Network with over 200 of your peers, engage with leading tech expo innovators come away with invaluable learnings and easily implementable strategies that will streamline and strengthen your warranty lifecycle roadmap.
Jeremy Lux has been named chief executive officer of Portfolio, succeeding Brent Griggs, who has been named chairman of the company’s board of directors.
LAKE FOREST, Calif. — Aug. 16, 2023 — Portfolio announced the appointment of Brent E. Griggs from president and CEO to chairman of the company’s board of directors. Succeeding Griggs as CEO is Jeremy Lux, a 30-year industry veteran who most recently served as president of AndersonAutos.
$99 Million Revenue, With Growth of 39% Year-Over-Year
Porch Group, Inc., a leading vertical software company reinventing the home services and insurance industries, today reported second-quarter results for the Company as of June 30, 2023, with total revenue of $98.8 million, which increased 39% compared to $70.9 million in the second quarter of 2022.
Super, a leading provider of subscription care for the home, announces that it has acquired assets of the US home warranty businesses of Nations Home Warranty, American Home Guardian, and TotalHome Warranty. This marks its second wave of acquisitions in the home warranty space, following the purchase of Platinum Home Warranty in 2022.
ECP, Inc. (Entire Car Protection), the proprietor and manufacturer of Auto Armor®, The Protector®, Platinum Protection Systems® and Carbon Steel® brands of appearance protection products, including the state-of-the-art, patented Diamond Ceramic Exterior Protection®, and All-In-One® Interior Protection products, is pleased to announce they have received the Diamond award for Appearance Protection Products, and the Gold award for F&I Ancillary Products in the 19th annual Auto Dealer Today 2023 Dealers’ Choice Awards.
Dealers ranked Portfolio as the nation’s No. 1 reinsurance provider in the 2023 Dealers’ Choice Awards, the company’s third straight Diamond award and 10th category win.
LAKE FOREST, Calif. — Aug. 2, 2023 — For the third straight year and 10th time overall, Portfolio won the first-place Diamond award for Reinsurance & Participation in the annual Dealers’ Choice Awards.
Join us as Alpha Warranty and PCMI executives break down the differences between building vs buying an admin system and what led Alpha Warranty to decide to buy.
Webinar covers:
Why switching systems was crucial to their growth
Obstacles they identified with building
Factors that played a part in their decision
How buying has helped achieve their goals
Converting their legacy data – PCMI’s conversion toolkit
Announcing the all-new agenda covering all the topics you have asked for! This year The 14th Annual Extended Warranty & Service Contract Innovations National Forum is moving to Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.
Ironwood Warranty Group, parent company to Hornbeam Insurance and National Service Alliance, is proud to announce the addition of two new team members. Ironwood Warranty Group, with the addition of these executives, is quickly emerging as a leader in warranty specific insurance and service solutions providing clients the support to quickly develop and administer a customized warranty program.
Dale Reeder joins National Service Alliance as Senior Business Development and Sales Executive, leading the one of the nation’s largest managed service networks for Appliance, HVAC, and Electronics. Dale brings nearly 40 years of service experience including roles as CEO of A&E Factory Service, a division of Sears, as well serving on the Board for Encompass Supply Chain Solutions. Randy Whitehead, Founder and President of National Service Alliance said, “Dale’s relationships and reputation in the service industry are spectacular. Dale’s a proven leader with a strong understanding of how to develop and manage a national service network for in-home services.
Kate Bowling is Ironwood Warranty Group’s new Director of Operations. Kate provides over 12 years of experience in operations and client management from American International Group (AIG) warranty division, working with home warranty and international clients. Julie Messer, Chief Operating Officer at Ironwood Warranty Group, said, “We are fortunate to have Kate join our team. Kate’s understanding of operations and account management make her a perfect fit for our strategic vision.”
Domestic & General Group (“D&G”), the leading appliance care specialist headquartered in London, UK, has entered into an agreement to acquire US-based, post-sale warranty specialist After Inc (“After”), a Galway Holdings company.
