New Agenda Highlights and Speakers Announced for Warranty Innovations Nashville

This year the 13th Annual Extended Warranty & Service Contract Innovations will be the best yet with the most comprehensive industry analyses and case studies! Scheduled for October 17-18, 2022, at the Renaissance Nashville Hotel, live in Nashville, Tennessee, this highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

Register today at:

The following agenda highlights has been updated with exciting new sessions and speakers:


All New for Warranty Innovations Nashville 2022

Smart Servicing-Bridging the Gap Between OEMs and Extended Warranty Companies-Building Out Your Provider Network to Offer the Best Fix the First Time
-Tracey Janey, National Customer Care Director, GE Appliances, a Haier company
-Scott Harder, Senior Director – Major Appliance, Asurion

Exclusive Consumer Insights Research Report Results: What Do Your Customers Really Want?
-Chris McDonald, Founder and CO-CEO, Registria

Innovative Warranty Distribution Channels, New Products & Services to Adapt to Changing Consumer Buying Behaviors – the Warranty Market of 2025 and Beyond
-Jim Mostofi, Chief Executive Officer, Choice Home Warranty

The Right Data Matters- How Retailers Can Use Appliance Service Claim Data to Sell Protection Plans
-Tracey Eppes, National True Blue Program Manager, Ferguson

Approve or Deny – What’s the Best Way to Handle Claims?
Alan Meek, Member, Frost Brown Todd

Raising Capital or Selling Your Business – Hear Directly from Investors/Financiers
-Adam Hamberg, Director, Stone Point Capital

Improving Attachment Rates in a Digital World – Harnessing New Technologies
-Michael J. Reth, Founder & CEO, Axiom Connected
-Derek Bunkall, VP, Global Automotive Strategic Research, Assurant

Supply Chain-Disruption, Change and the New Normal in a Post-COVID World
-Kippy MacNulty, VP Business Development, Marcone Supply
-Ron Kaminski, Vice President of Procurement, Trane Technologies
-Kevin Roney, Extended Service Programs, Whirlpool Corporation
-Mike Dimler, Vice President, Global Supply Chain Operations and Logistics, Asurion


Vital Strategic Updates Only at Warranty Innovations

Customer Acquisition Cost: Where Does Warranty Fit In?
-Chad Burris, Product Protection Program Manager, Nationwide Marketing Group

Harnessing Sales/Claims Data to Grow Your Service Contract Business
-Chris Penn, Vice President, Client Services, Centricity

Connectivity – Harnessing AI and IoT to Drive Down Claims Costs, Increase Uptime, and Enhance Customer Service
-David Froning, Portfolio Manager of IOT Solutions, SAS

Connected Service Life-cycle Management: A Data-driven Look at Service Contracts and Extended Warranty
-Jaimie Wolfert, Claims Management, Manager, Thermo King
-Samantha Horton, Sr. Business Analyst, Tavant


Exciting Panel Discussions

Best in Class Customer Service – Client Retention and Attraction
-Kolby Rath, Manager, Aftermarket Portfolio, Deere & Company
-Aleem Lakhani, Vectorsolv
-Chris Smith, CEO, OnPoint Warranty Solutions
-Jon L. Gillum, Senior Counsel, Locke Lord LLP

Product Innovations to Expand Market Share and Delight Customers
-Jesse D. Wilson, Designer, Warranty Design
-Christopher Costin, Senior Director, Global Business Development, AIG
-Dan Tafel, Vice President, Sales & Marketing, Hornbeam Insurance
-Jimmy Bennett, Director of Product Development, GSFSGroup
-Mark Nagelvoort, President & CEO, PCMI


And, As Always, Back By Popular Demand — The Regular Conference Features You All Love:

News Flashes: Mobile/Electronics, Auto, Home/Appliance

  • Eric Arnum, Editor, Warranty Week

Legislative & Regulatory Trends: Where is the Industry Heading?
-Tim Meenan, Managing Partner, Meenan P.A.
-Aaron Lunt, Shareholder, Meenan P.A.


Industry-Specific Roundtables

Join one of these small group, highly interactive discussions to get your questions answered on the spot, generate innovative ideas and hear from your industry colleagues.
A. Auto
Roundtable Leader: Tom Miller, Voluntary Protection Products Group Manager, Toyota Financial Services

B. Mobile/Electronics
Roundtable Leader: Aaron Lunt, Shareholder, Meenan P.A.

C. Home/Appliance
Roundtable Leader: Rodney Martin, Chief Executive Officer, America’s Preferred Home Warranty & Scott Harder, Senior Director – Supply Chain, Asurion

D. Other Special Markets
Roundtable Leader: Darius Bullock, General Manager – Pool Services, Pentair