Category Archives: General

AmTrust Specialty Risk Report: Consumers Still Most Likely to Purchase an Extended Warranty at the Point of Sale

Millennials and Gen Z Protect Electronics and Jewelry Purchases While Boomers and Gen X Buy Vehicle and Appliance Warranties

View Full Report: AmTrust Specialty Risk 2021 Warranty Survey Report

Mize Named a Leader for the Second Time in IDC MarketScape for Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment

Recently merged with Syncron, Mize, has been positioned for the second time as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Delivered on the Syncron Connected Service Experience (CSX) platform, the Warranty solution delivers value by increasing service contract revenues, reducing warranty expenditures, and enhancing customer service experience.

Full Release: https://www.prweb.com/releases/mize_named_a_leader_for_the_second_time_in_idc_marketscape_for_worldwide_manufacturing_warranty_and_service_contract_management_applications_2022_vendor_assessment/prweb18439546.htm

Bruviti Triage Center Helps Organization Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence

CAMPBELL, Calif. — December 2, 2021, 2021Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and warranty providers of field-serviced products to quickly develop their own AI-powered triage environment to augment their existing customer- and technical support capabilities.

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Clyde Raises $41M To Deliver a Comprehensive Product Lifecycle Platform for Merchants and Their Customers

Clyde announced it has raised $41M, including $25M in Series B funding and $16M in working capital.

Full Release: https://www.businesswire.com/news/home/20211019005085/en/Clyde-Raises-41M-To-Deliver-a-Comprehensive-Product-Lifecycle-Platform-for-Merchants-and-Their-Customers

Dawn Taylor, former President of Centricity, has joined After, Inc. as Chief Revenue Officer

After, Inc., has just announced that Dawn Taylor will be joining the company as Chief Revenue Officer.

Full Article: https://www.send2press.com/wire/dawn-taylor-former-president-of-centricity-has-joined-after-inc-as-chief-revenue-officer/

Mulberry Closes $22 Million Series B Financing Round to Transform the Product Protection Experience for Shoppers and Retailers

Mulberry announced that it has closed a $22 million Series B funding round, led by Commerce Ventures and with participation from Hudson Structured Capital Management, Ally Bank, CreditEase, and existing investors.

Full Release: https://www.globenewswire.com/news-release/2021/10/13/2313494/0/en/Mulberry-Closes-22-Million-Series-B-Financing-Round-to-Transform-the-Product-Protection-Experience-for-Shoppers-and-Retailers.html

ServicePower Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Field Service Management for Fifth Time

ServicePower once again named a Visionary in Gartner’s report, which provides an overview of the Field Service Management marketplace

Full release: https://finance.yahoo.com/news/servicepower-named-visionary-2021-gartner-170200120.html

Extended Warranty & Service Contract Innovations

Strategies for Designing, Marketing & Operating Winning Service Contract & Extended Warranty Programs

October 18-19, 2021 Renaissance Nashville Hotel, Nashville, Tennessee

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Biannual State of the Home Survey Finds Many Homeowners Tackling Repairs and Decluttering Homes During COVID-19

HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the 12th edition of its Biannual State of the Home Survey. 

Full Release: https://www.businesswire.com/news/home/20210610005774/en/Biannual-State-of-the-Home-Survey-Finds-Many-Homeowners-Tackling-Repairs-and-Decluttering-Homes-During-COVID-19

Enduring Changes in the Post-Pandemic Warranty Industry

Key observations from an AmTrust roundtable discussion with service contract industry leaders Aleem Lakhani, Michael Frosch, Kenneth Mac, and Sreevathsa Prabhakar.

Full Article: www.warrantyweek.com/archive/ww20210603.html