2nd Annual Global Warranty & Service Contract Innovations Conference

April 18-19, 2023, at the Hyatt Regency Long Beach, California

Hear top industry leaders discuss tools and strategies for cross-functional, data-driven new product development, customer service to expand market share and ensure compliance. The all new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.

To register and view the schedule of events, please visit:  www.globalwarrantyinnovations.com. Use the WarrantyNews discount code: WN300 for $300 off while available.

Here’s a glimpse of the exciting agenda featuring leading industry practitioners:

  • Monitoring Performance and Customer Experience for Extended Warranties and Service Contracts in the Inflationary Environment
    • Michael Huff, President, Nissan Global Reinsurance, Ltd.
    • Anthony Rizzo, Director of Aftermarket Contract Business, Komatsu America Corp.
  • Cross-Functional, Data Driven Supply Chain Strategies: Assessing Risk & Ensuring Resilience – from New Product Development to Customer Care
    • Ron Kaminski, Vice President of Procurement, Trane Technologies
  • Industry News Flash: Auto, Mobile/Electronic, Home/Appliance
    • Eric Arnum, Publisher, Warranty Week
  • Legal/Regulatory Spotlight: What’s Happening Where – What You Must Know to Ensure Compliance
    • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Structuring the Extended Warranty Product to Appeal to Consumers While Remaining Compliant (and how to compete as an OEM with other sellers)
    • Kevin Roney, Extended Service Programs, Whirlpool Corporation
  • Industry-Specific Roundtable Discussion Groups
    1. Auto
      • Gloria Ham, Sr. Manager of Voluntary Protection Products, Toyota Financial Services
    2. Electronics & Mobile
    3. Home & Appliance
    4. Other Special Markets
  • Customer Centric New Product Innovations
    • Jim Mostofi, Chief Executive Officer, Choice Home Warranty
    • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
    • HomeX
  • Exploring Electric Vehicle Extended Warranty Design: How Parts, Maintenance & Service Differ from Internal Combustion Engines
    • Michael Huff, President, Nissan Global Reinsurance, Ltd.
    • Greg Myers, Executive Managing Director, Brown & Brown
  • Inquiry or Investigation – Knowing How to Respond to a Government Agency
    • Alan S. Meek, Member, Frost Brown Todd
  • Creating Loyal Customers Through Subscription Models
    • Taj Mian, Global Business Development Manager, Domestic and General
  • Disruptive Technology Innovations – Moving Beyond Digitization
    • Alex D’Aoust, Chief Technology Officer, Vectorsolv
  • Harnessing Real Time Telematics and Other Field Quality and Claims Data to Detect Issues Earlier and Accelerate Root Cause Analysis
    • David Froning, Portfolio Manager of IOT Solutions, SAS
  • Claims Technology for Adjudicating Effectively While Improving Customer Satisfaction
    • Jim Mostofi, Chief Executive Officer, Choice Home Warranty
  • Establishing a Dedicated Innovation Team in the Vehicle Service Contract Space: Lessons to Help in Any New Venture
    • Andrew Holly, ACAS. Director of Innovation, Ally Insurance
    • Kirsten Elsworth, Senior Director, Data & Technology, Ally Insurance

To register and read the agenda, please visit: www.globalwarrantyinnovations.com