September 13-15, 2017 – 8th Annual Extended Warranty and Service Contract Innovations Event

Connectivity is today’s key success ingredient in service contract & warranty customer care. Hear from Amazon, Microsoft, GM, GE, Electrolux, and AMT Warranty about Customer Care in the New Digital Age and how connectivity is dramatically transforming the Warranty and Service Contract industry. We are proud to announce the 2017 agenda for this highly acclaimed 8th Annual Extended Warranty and Service Contract Innovations event, taking place September 13-15, 2017, at the Renaissance Hotel in Nashville, Tennessee. Use WN300 for a $300 discount. Register today at: http://www.warrantyinnovations.com.

Don’t miss hearing from 40 top industry leaders from multiple key industries in the extended warranty/service contract market. This all new event features ground breaking innovations ranging from sales, marketing, coverage, new technologies to customer experience, risk, legal, and global ventures.

N.J. Dealer Agrees to Pay $136,000 to Resolve Consumer Fraud Investigation

Sansone Hyundai and its directors agreed not to add and charge for aftermarket products, such as window etch and service contracts, without the consumers’ knowledge and/or authorization, or represent to consumers that certain dealer-installed options are mandatory when they’re not.

Source: N.J. Dealer Agrees to Pay $136,000 to Resolve Consumer Fraud Investigation

Cross Country Home Services Taps Chris White for Executive Leadership Team

New Senior Vice President of Marketing to focus on elevating brand vision and identity while supporting company’s digital transformation.

FORT LAUDERDALE, FL (August 21, 2017) – Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, today announced that Chris White has been appointed Senior Vice President of Marketing and will lead the company’s marketing efforts. White has more than 24 years of experience transforming brands and elevating the customer experience for some of the top organizations in the country. He will oversee CCHS’ brand identity, external communications, online and offline direct response efforts, and corporate marketing initiatives.

Continue reading

Telemarketers are not always agents of the Service Contract providers.

With several providers settling lawsuits in the past that claimed the telemarketers were agents of the Service Contract providers this is a positive and logical finding. In this case – Royal Administration Services Inc. could not be held liable for unsolicited calls made by independent contractors.

Article:  https://www.law360.com/california/articles/952938/9th-circ-won-t-restore-tcpa-claims-against-car-warranty-co-

Cross Country Home Services Names Andrea Kane to Executive Leadership Team

New Chief Human Resources Officer to focus on company culture and talent development as part of commitment to invest in organizational capabilities

FORT LAUDERDALE, FL (August 7, 2017) – Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, today announced that Andrea Kane has joined the executive leadership team as Chief Human Resources Officer (CHRO). Kane brings more than 20 years of experience cultivating and nurturing talent at some of the top organizations in the country. She will oversee the talent management, total rewards, training & development, employee recognition and internal communications strategies. Her focus will be on enhancing CCHS’ organizational culture and talent capabilities to better attract, develop, retain great people, and foster a highly engaged culture as a great place to work.

Continue reading

Centricity and Encompass Further Align to Simplify Parts Procurement for Warranty Repairs

LAWRENCEVILLE, Ga., Aug. 08, 2017 (GLOBE NEWSWIRE) — Encompass Supply Chain Solutions, Inc. a leading supplier of distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has further expanded its relationship with Centricity – a top service and protection plan provider – to deliver comprehensive aftersales support for a range of household products.

Full Article:  https://globenewswire.com/news-release/2017/08/08/1081577/0/en/Centricity-and-Encompass-Further-Align-to-Simplify-Parts-Procurement-for-Warranty-Repairs.html

8th Annual Extended Warranty and Service Contract Innovations Event – September 13-15, 2017

Connectivity is today’s key success ingredient in service contract & warranty customer care. Hear from Amazon, Microsoft, GM, GE, Electrolux, and AMT Warranty about Customer Care in the New Digital Age and how connectivity is dramatically transforming the Warranty and Service Contract industry. We are proud to announce the 2017 agenda for this highly acclaimed 8th Annual Extended Warranty and Service Contract Innovations event, taking place September 13-15, 2017, at the Renaissance Hotel in Nashville, Tennessee. Use WN300 for a $300 discount. Register today at: http://www.warrantyinnovations.com.

Don’t miss hearing from 40 top industry leaders from multiple key industries in the extended warranty/service contract market. This all new event features ground breaking innovations ranging from sales, marketing, coverage, new technologies to customer experience, risk, legal, and global ventures.

Mize to release next generation of Service Contracts Management solution at Warranty and Service Contracts Innovation Conference

TAMPA, Fla.Aug. 7, 2017 /PRNewswire/ — Mize, the leader in Connected Customer Experience software, announced today the planned release of next generation of Service Contracts Management software at the upcoming Extended Warranty and Service Contracts Innovations conference in Nashville, TN on Sept 13th, 2017.

Full Article:  http://markets.businessinsider.com/news/stocks/Mize-to-release-next-generation-of-Service-Contracts-Management-solution-at-Warranty-and-Service-Contracts-Innovation-Conference-1002237487

NAE/NWAN Becomes An Approved Provider On The Zero Plan®

STRONGSVILLE, Ohio, Aug. 2, 2017 /PRNewswire/ — NAE/NWAN and Universal Lenders LLC, creator of The Zero Plan®, announce today that they will be working together to offer financing solutions to auto dealers. This partnership will allow dealers to provide their customers who purchase NAE/ NWAN Vehicle Service Contracts and other cancellable Ancillary products, with premium financing through The Zero Plan®.
Continue reading