Category Archives: Appliance & Electronics

Five Major Trends Surfacing in the U.S. Consumer Service Contract Industry

Warranty Week estimates the U.S. service contract industry generated $40 billion in revenue in 2016 with $17 billion from vehicle service contracts and $23 billion from all other products and devices. Personal Safeguards Group estimates U.S. consumers spent approximately $33.4 billion on new and used vehicle service contracts (at retail prices) in 2016.  The numbers are hard to pin down, in part, because of the different ways contracts are classified and revenues reported. Sellers report revenue from retail sales whereas administrators report revenue from wholesale sales, and insurers report gross written premium. Warranty Week attributes slightly more than half the total volume to ten major players and the balance spread among 140 administrators and 33 admitted insurance companies. Any way you measure it, it’s a big industry, and getting bigger.

Continue reading

September 13-15, 2017 – 8th Annual Extended Warranty and Service Contract Innovations Event

Connectivity is today’s key success ingredient in service contract & warranty customer care. Hear from Amazon, Microsoft, GM, GE, Electrolux, and AMT Warranty about Customer Care in the New Digital Age and how connectivity is dramatically transforming the Warranty and Service Contract industry. We are proud to announce the 2017 agenda for this highly acclaimed 8th Annual Extended Warranty and Service Contract Innovations event, taking place September 13-15, 2017, at the Renaissance Hotel in Nashville, Tennessee. Use WN300 for a $300 discount. Register today at: http://www.warrantyinnovations.com.

Don’t miss hearing from 40 top industry leaders from multiple key industries in the extended warranty/service contract market. This all new event features ground breaking innovations ranging from sales, marketing, coverage, new technologies to customer experience, risk, legal, and global ventures.

Cross Country Home Services Taps Chris White for Executive Leadership Team

New Senior Vice President of Marketing to focus on elevating brand vision and identity while supporting company’s digital transformation.

FORT LAUDERDALE, FL (August 21, 2017) – Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, today announced that Chris White has been appointed Senior Vice President of Marketing and will lead the company’s marketing efforts. White has more than 24 years of experience transforming brands and elevating the customer experience for some of the top organizations in the country. He will oversee CCHS’ brand identity, external communications, online and offline direct response efforts, and corporate marketing initiatives.

Continue reading

Centricity and Encompass Further Align to Simplify Parts Procurement for Warranty Repairs

LAWRENCEVILLE, Ga., Aug. 08, 2017 (GLOBE NEWSWIRE) — Encompass Supply Chain Solutions, Inc. a leading supplier of distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has further expanded its relationship with Centricity – a top service and protection plan provider – to deliver comprehensive aftersales support for a range of household products.

Full Article:  https://globenewswire.com/news-release/2017/08/08/1081577/0/en/Centricity-and-Encompass-Further-Align-to-Simplify-Parts-Procurement-for-Warranty-Repairs.html

8th Annual Extended Warranty and Service Contract Innovations Event – September 13-15, 2017

Connectivity is today’s key success ingredient in service contract & warranty customer care. Hear from Amazon, Microsoft, GM, GE, Electrolux, and AMT Warranty about Customer Care in the New Digital Age and how connectivity is dramatically transforming the Warranty and Service Contract industry. We are proud to announce the 2017 agenda for this highly acclaimed 8th Annual Extended Warranty and Service Contract Innovations event, taking place September 13-15, 2017, at the Renaissance Hotel in Nashville, Tennessee. Use WN300 for a $300 discount. Register today at: http://www.warrantyinnovations.com.

Don’t miss hearing from 40 top industry leaders from multiple key industries in the extended warranty/service contract market. This all new event features ground breaking innovations ranging from sales, marketing, coverage, new technologies to customer experience, risk, legal, and global ventures.

List of 2017 Speakers at the Extended Warranty and Service Contract Innovations Summit

8th Annual Extended Warranty and Service Contract Innovations Event

Connectivity is today’s key success ingredient in service contract & warranty customer care. Hear from Amazon, Microsoft, GM, GE, Electrolux, and AMT Warranty about Customer Care in the New Digital Age and how connectivity is dramatically transforming the Warranty and Service Contract industry. We are proud to announce the 2017 agenda for this highly acclaimed 8th Annual Extended Warranty and Service Contract Innovations event, taking place September 13-15, 2017, at the Renaissance Hotel in Nashville, Tennessee. Use WN300 for a $300 discount. Register today at: http://www.warrantyinnovations.com.

Don’t miss hearing from 40 top industry leaders from multiple key industries in the extended warranty/service contract market. This all new event features ground breaking innovations ranging from sales, marketing, coverage, new technologies to customer experience, risk, legal, and global ventures.

List of 2017 Speakers

Eric Arnum, Warranty Week
Chad Bernstein, Hendrick Autoguard, Inc.
Darius Bullock, Electrolux North America
Brian T. Casey, Locke Lord LLP
Christine Dorton, GE Appliances
Kirsten Elsworth, Ally Financial – Insurance Operations
Brian Feldman, Spencer Re
Miguel Fernández, Claimbot
David Froning, SAS
Mark Frye, Encompass Supply Chain Solutions, Inc.
Jocelyn Getson, Centricity
Stacy Golden, Encompass Supply Chain Solutions, Inc.
David Gregory, Amazon
Steve Gusa, Sears Holdings Corporation
Erik Hickly, Microsoft
Ashok Kartham, Mize
Larry King, Ford Motor Company
Jonathan Kyle, SquareTrade
Aleem Lakhani, AMT Warranty Corporation
Julie Lohmeier, Pivotal Home Solutions
Aaron E. Lunt, The Warranty Group
Ken Mac, General Motors
Timothy J. Meenan, SCIC (Service Contract Industry Council)
Greg E. Mitchell, Frost Brown Todd LLC
Dawn E. Morris, Centricity
Trish Briscoe Myers, EFG Companies
Nick Palmer, ICON Health and Fitness/UTS
Rodney Rahl, Nebraska Furniture Mart
Lisa R. Ray, Ally
Daniel Raycroft, PCMI Corporation
Patrick Scheen, Accentf(x) Marketing
Lee Senderov, YourMechanic
John Sessions, Encompass Supply Chain Solutions, Inc.
Mark Shaw, Nebraska Furniture Mart
James Slazas, ConsenSys
Sean Stapleton, AmTrust Financial Company
Angie Tuglus, Ally Insurance
Jesse D. Wilson, Frost Brown Todd LLC

8th Annual Extended Warranty and Service Contract Innovations Event

Connectivity is today’s key success ingredient in service contract & warranty customer care. Hear from Amazon, Microsoft, GM, GE, Electrolux, and AMT Warranty about Customer Care in the New Digital Age and how connectivity is dramatically transforming the Warranty and Service Contract industry. We are proud to announce the 2017 agenda for this highly acclaimed 8th Annual Extended Warranty and Service Contract Innovations event, taking place September 13-15, 2017, at the Renaissance Hotel in Nashville, Tennessee. Use WN300 for a $300 discount. Register today at: http://www.warrantyinnovations.com.

Don’t miss hearing from 40 top industry leaders from multiple key industries in the extended warranty/service contract market. This all new event features ground breaking innovations ranging from sales, marketing, coverage, new technologies to customer experience, risk, legal, and global ventures.

EPIC Insurance Brokers and Consultants acquires After, Inc.

EPIC Insurance Brokers and Consultants, a retail property, casualty insurance brokerage and employee benefits consultant, announced today the acquisition of After, Inc. – a product warranty analytics firm based in Norwalk, Conn.

Source:  http://www.prnewswire.com/news-releases/epic-acquires-product-warranty-analytics-specialist-after-inc-300475503.html

PSG launches Home and Auto Deductible Reimbursement Programs

Personal Safeguards Group, LLC, a leading specialty insurance and warranty advisory and brokerage firm, launches a new Auto and Home Deductible Reimbursement Insurance solution for Affinity Marketers, OEMs, Financial Services firms and Sellers.

Auto Deductible Reimbursement Insurance

Home Deductible Reimbursement Insurance

Safeware Says Unlucky Accidents Cause Damage to Consumer Electronics

Some of Safeware’s customers don’t seem to have luck on their side as devices experience uncommon types of accidental damage.

Full Article:  http://www.marketwired.com/press-release/safeware-says-unlucky-accidents-cause-damage-to-consumer-electronics-2199021.htm